Faulty Appliance - Retailer Won't Offer Refund

Posted Today30 days remaining

Description

I purchased a washing machine from a high street retailer eight weeks ago. It stopped working after six weeks, and the manufacturer says it's outside warranty. The retailer is refusing to help, claiming I should contact the manufacturer directly. I believe I have rights under consumer law for faulty goods, but I need proper legal advice on how to proceed and what my options are for getting a refund or replacement.

What I'm looking for: Clear advice on my consumer rights regarding faulty goods, whether I have grounds to pursue the retailer, and the best approach to escalate this complaint.

Requirements

Budget

£350

Urgency

Standard

Client location

United Kingdom

Jurisdiction

England & Wales

Experience

1+ years

Location

London

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