If you sell online, your terms and conditions are the contract between you and every customer. Most small businesses either copy a competitor's terms, use a free template that doesn't match how they actually trade, or have nothing at all. All three leave you exposed on refunds, chargebacks, delivery disputes and platform requirements.

I draft website and e-commerce terms tailored to your business: what you sell, how you deliver it, how you handle returns and what happens when something goes wrong. My background is in-house , working on online sales terms and consumer law compliance across Europe, and I run e-commerce operations myself, so I know both the legal requirements and the practical reality of selling online.